Returns & refunds

A return request must be submitted within 14 calendar days after confirmed delivery. Contact us before sending anything back.

1. Eligible returns

To be eligible, an item must be returned in the same condition in which it was delivered: unworn, unused, unwashed, unaltered and with any original tags, protective materials and packaging. Footwear must be tried on only on a clean, protected surface. We may decline a return that shows wear, damage, odor, laundering, alteration, missing components or other handling beyond what is reasonably necessary to inspect the item.

2. Items that cannot be returned

For hygiene and safety reasons, certain intimate goods, swimwear without an intact hygiene liner, pierced jewelry, personalized items and products expressly marked “final sale” may be ineligible for a change-of-mind return. This exclusion does not remove any remedy required for an incorrect, damaged, materially misdescribed or otherwise legally nonconforming item.

3. How to start a return

1. Open Contact us within the return window.
2. Select “Return request” and include the order number, item and reason.
3. Wait for return authorization and instructions.
4. Pack the item securely and send it within the deadline stated in the authorization.

Packages sent without authorization, to an unconfirmed address or cash-on-delivery may be refused.

4. Return shipping

For an ordinary change-of-mind return, the customer is responsible for return shipping and bears the risk of loss until delivery to the authorized return location. Use a trackable service and retain the receipt. If Oppium Fashion confirms that the item was incorrect, damaged on arrival or materially inconsistent with the listing, we will provide an appropriate return method or reimbursement as required.

5. Inspection and refunds

Returns are inspected after receipt. If approved, the merchandise refund is issued to the original payment method. Original shipping charges are not refunded for a change-of-mind return unless required by law. No restocking fee is charged on an approved return. Banks and payment providers control the time needed for the credit to appear after Oppium Fashion submits it.

If an item does not meet the stated return conditions, we will contact you before deciding the next step. We do not substitute store credit for a refund where applicable law requires a monetary refund.

6. Exchanges

Because many items are one-of-one or limited in quantity, direct exchanges are not guaranteed. The clearest process is normally to return the eligible item and place a new order for any available replacement.

7. Incorrect, damaged or materially misdescribed items

Contact us promptly after delivery and provide the order number plus clear photographs of the item, packaging and shipping label. Do not wear, wash, alter or discard the item or packaging while the claim is being reviewed. We will assess the information and provide the legally appropriate repair, replacement, return or refund option.

8. Cancellations

Contact us immediately if you need to cancel. Cancellation is not guaranteed once processing has started. If Oppium Fashion cancels because an item is unavailable, payment cannot be completed or a material listing error occurred, any captured amount will be refunded.